TICKET INFO

FOUR WAYS TO PURCHASE TICKETS

ONLINE

Visit our website, www.strand.org, to purchase tickets any time of day or night!

OVER THE PHONE OR AT THE THEATER

If you have questions about the theater, the show, or just how to get to the theater, THE STRAND’s box office is open at the theater on Fridays from 2:00 to 6:00 PM, Saturdays from 10:00 AM to 2:00 PM, as well as 2 hours before every show. The box office is at 303 4th Street (Lakewood, N.J. 08701) just to the left of the marquee. You can also call us at 732-367-7789 during our box office hours.

MULTIPLE WAYS TO PAY

All four major credit cards are accepted via all methods of purchase. Cash, checks, and gift certificates are accepted at THE STRAND’s box office during box office hours. We can also handle purchase orders for group sales from government or schools.

GROUP SALES

Bring your group to our theater for New Jersey musicals, comedy shows, concerts, and more. Sales are available for all shows. Our group sales are ideal for fun field trip ideas for kids and are also perfect activities for senior communities.

  • Discounts and special packages will differ for each show and may change depending on the size of your group.
  • Payment must be made in full before the performance; purchase orders are accepted.
  • Please call our box office at 732-367-7789 ext.216 and ask for our group sales representative.

GIFT CERTIFICATES

We’re sorry, gift certificates are not available for purchase online. Gift Certificates are available for purchase from our box office in any denomination. For more information, please call 732-367-7789.

ACCESSIBILITY

THE STRAND is wheelchair accessible. The ADA section is only for those who require wheelchair accessibility and their companions.

For disability related accommodations, or to request alternative formats, please contact the Box Office – Front of House Manager two weeks in advance of the performance at (732) 367-7789, extension 216.

ADA section only for those who require wheelchair accessibility.

MAILING LIST

THE STRAND respects the privacy and confidentiality of its customers and donors. Our New Jersey theater does not rent, sell, trade, or exchange its mailing lists or databases. When purchasing tickets, your name, address, and phone number are required so that you can be contacted about your order or if an event is canceled or postponed.

ADDITIONAL TICKET INFORMATION

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Thank you to everyone for your patience, understanding and support throughout the pandemic. This page includes the latest information on programs & policies impacted by the pandemic. 

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CURRENT POLICIES

This policy is subject to change and will be reviewed monthly. Latest Update: September 16, 2021 @ 9:00 A.M.

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FOR EVENTS AFTER SEPTEMBER 16, 2021: 


MASKS REQUIRED. For all events, The Strand Theater will be requiring everyone to wear masks while attending. Masks may only be removed while performing on stage, actively eating or drinking. Thank you for your cooperation.

 

ENTRY REQUIREMENTS. 
  For Guests Age 12 & Older

  • Proof of full COVID-19 vaccination OR a negative COVID-19 test within 72 hours of show time.

AND

 

  • Masks are MANDATORY in the theater except when actively eating & drinking.

   For Guests Ages 2-12

  • Masks will be required in the theater except when actively eating & drinking. (There is no vaccination or negative test requirement for anyone under 12)

   **Patrons under the age of 2 are not required to wear masks.

   Proof of Vaccination 
    Acceptable forms of vaccine proof: 

  • Physical Vaccination Card
  • Photo Copy of Vaccination Card
  • Digital photo of Vaccination Card (please be sure date of all shots/boosters are visible)
  • Documentation on the Docket App (NJ)
  • Documentation on the Excelsior App (NY)

    **Please contact us in advance of attending if you have an alternate form of proof.

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ABOUT POLICIES, TICKETS & EVENTS: 

In consideration of the health of our patrons, artists, staff, students and our community, The Strand Theater has implemented the above policies based on recommendations from the State of New Jersey, the CDC, local boards of health, best practices established by other theaters in our region and direct feedback from our patrons.

 

Events are being sold to our full capacity. Policies related to the pandemic – including things like masking, proof of vaccination, etc., – may change at any time before the event. We will make attempts to reach all customers via our pre-show email, but please check back before a show to confirm.

 

For tickets purchased on or after August 31, 2021, the only time refunds or credits will be issued is if an event is rescheduled and you are unable to attend the new date, or if we are unable to accommodate all ticket holders due to local, state and/or federal restrictions in place at the time of the event.

 

For tickets purchased before August 31, 2021, ticket holders who are unable to follow the COVID-related policies have the option to request a credit or refund from the box office. Please call us at the box office 732-367-7789 to request a credit or refund. You may also email the box office with your name and order number at [email protected] Please allow 3-4 weeks for refunds to be fully processed.

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General Ticket Policies

  • All sales are final. No refunds or exchanges unless a show is canceled.
  • All policies, dates, times, artists, programs, ticket prices and discounts are subject to change without notice.

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Special Ticket Policies

Effective September 16, 2021, until further notice:

  • The Strand Theater reserves the right to implement safety measures (masks, etc.) it decides are appropriate in consideration of all patrons, performing artists, employees, students and the community as a whole. A change in these policies is not grounds for a refund of any ticket purchase.
  • We ask patrons not feeling well or exhibiting cold/flu symptoms to stay at home. If you need to miss a performance due to illness, please contact our Box Office prior to your scheduled performance at 732-367-7789 for your options.
  • For postponed or rescheduled performances: If a show is postponed, please wait until a new date is announced. Your current tickets will be valid for the new date. If you are unable to make the new date, once announced, you can change your options within 30 days of notification of the date change.
  • For cancelled performances: a credit for the total value of your tickets and fees will be applied to your Strand account for your use on future shows. You can change your options within 30 days of notification of the credit being applied to your account.
  • Ticket holders can also choose from these other options within 30 days of notification of the performance change: 1) Donate your tickets. The total ticket value will count toward member benefits, and you can receive a tax deduction. 2) Exchange your tickets for a Gift Voucher. 3) Receive a full refund for the value of the ticket and associated fees.
  • The Strand Theater tickets are exchangeable for another performance or for credit on your Strand account that can be used towards a future performance. Account Credits do not expire. Credits can only be made to the original purchaser and are issued for the value of the tickets only.
  • Please note: exchanges or credits are not allowed for an event once a patron has arrived at the theater for the event.

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Box Office: How to Buy Tickets

  • Purchase tickets online on our website: www.strand.org
  • Call our Box Office at, 732-367-7789
  • The Box Office is open to walk-in customers:
    • Fridays: 2:00 P.M. – 6:00 P.M. 
    • Saturdays: 10:00 A.M – 2:00 P.M. 
    • Two hours prior to shows/events

The Strand Theater Box Office is located at 400 Clifton Ave, Lakewood, New Jersey, 08701.  When visiting the Box Office, parking is available behind the theater between 4th and 5th Streets, across the street from the theater on 4th Street, or at the Municipal Building lot between 3rd Street and 4th Street. 

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Inclement Weather Policy

In the case of inclement weather, refunds will be awarded only if the performance is canceled. If the artist(s) is/are present at the theater, then the event will take place as scheduled. If the performance is postponed and rescheduled, then the original tickets issued are valid for the new date. In the event that a show is canceled, we will make every effort to inform all ticketed patron’s email as soon as possible.

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SCHEDULE CHANGES

All tickets will be honored on the rescheduled date. We will contact ticket holders via email regarding specific rescheduled events once new dates are confirmed.

For events without makeup dates, we are still waiting for an indication of when we can reschedule. When it’s safe to do so, we will make announcements online and via email.

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DINNER THEATER

Our dinner theater is held in THE GALLERY. Dinner and desserts are served before the show, and you just need to spin your seats to the stage area at show time. The shows are limited to 80 people at 10 tables, and each table has 8 chairs. We discount for purchases of eight tickets or more. If you do not purchase a full table you will be seated with another party, which is a wonderful way to create new friendships. Please purchase tickets to our dinner shows early, with only 80 tickets per performance, we sell out quickly. If we are sold out, please call the box office and ask to be put on a waiting list to be called if we add more shows. We usually have one dinner theater show in the fall and one in the spring.

THE GALLERY

Our New Jersey live entertainment theater occasionally hosts small concerts and comedy shows in our gallery. Because of the size of THE GALLERY, these are more intimate than the shows on our main stage. They often include discussions with the artist on a basis you will not see in a larger venue. Both the classics series and playwright™ series must be purchased at the door on the day of the show. The schedule changes often, so be sure to check this site frequently or call our box office at 732-367-7789.

BACKSTAGE PASS

This unique concert series allows you the share the stage with the artist. Patrons will be seated on stage overlooking the interior of the beautifully restored historic theater. The artist performs just an arms length away! This is a concert experience like no other, and one you will never forget. Come early to enjoy a few pre-show drinks at our fully-stocked bar and stay afterwards to mingle with the artists, buy CDs, and pose for pictures.